VISA FAQ – Peoples Bank

You’ve got your new card, let’s get started!

Follow the instructions provided in the Mailer. Activate, set your PIN, and begin using your card as soon as you receive it. Call 1-800-717-4923 to activate and set your PIN(You must call with the phone number on file with the bank.)
Be sure to update your card information anywhere it may be saved, including: Digital Wallets, recurring and automatic billing services.

Don’t forget your subscription services, including Streaming, Amazon, or other memberships.

Your previous card will no longer work after 30 days, so activation is an important first step to avoid any interruptions. Please properly destroy and discard your old debit card.

If you haven’t received your card yet, our team is here to help. Don’t hesitate to get in touch with your local branch so we can make sure everything is on track.

If you have any questions or need assistance, don’t hesitate to reach out. We’re always happy to help.

Q: Why am I receiving a new card?
A: We’re updating our debit cards to Visa. Your new card will work the same way you’re used to, with no changes to your account.

Q: When will my new card arrive?
A: You should receive your card by early April.

Q: What do I need to do when my new card arrives?
A: Activate, update your PIN, and begin using your card as soon as you receive it. Follow the instructions included in the mailer, and destroy your old card once the new one is activated.

Q: Will my current card stop working?
A: Your Mastercard will stop working 30 days after you receive your new debit card in the mail.

Q: Can I still access my account at the ATM?
A: Yes. You will be able to use your debit card at the ATM.

Q: What will happen with automatic, card-on-file, and recurring bill payments on my card?
A: Once you receive your new card, you’ll need to update your new account number, expiration date, and security code to merchants who regularly bill this account. This may include cable and internet providers, streaming services, insurance companies, food delivery services, utilities, subscription services, as well as online merchants where you shop regularly.

Q: Will digital wallet services be affected?
A: Yes. You’ll need to update your digital wallet with your new card information. This includes Apple Pay, Google Pay, and any other wallets or payment apps where your old card is stored.

Q: What to do if you need to update your PIN?
A: Call 1-800-717-4923

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Your New Visa Card Is Here. Let’s Get You Ready.

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