VISA FAQ – Peoples Bank

We are always looking for ways to provide you with valuable financial tools and benefits. We are transitioning your debit card from Mastercard to Visa.
This update does not change your account, terms, or the service you receive from us. It simply is a small update and card refresh.

What it means for you
• Your new Visa card will be arriving soon.
• This will replace your current card and should be activated as soon as you receive it.

What will change
• Your debit card number, expiration date, and security code.
• You’ll need to update your card information for recurring payments like utilities, streaming services, and other regular bills that are paid automatically.
• Be sure to update your digital wallet, including Apple Pay, Samsung Pay, and Google Pay.

What will stay the same
• Your account terms.
• Our commitment to your security and satisfaction.

There is nothing you need to do until your new card arrives. As we get closer to the transition, we will share additional information to help you prepare. In the meantime, you can review the FAQs below for quick answers.

Q: Why am I receiving a new card?
A: We’re updating our debit cards to Visa. Your new card will work the same way you’re used to, with no changes to your account.

Q: When will my new card arrive?
A: You should receive your card by early April.

Q: What do I need to do when my new card arrives?
A: Activate and begin using your card as soon as you receive it, follow the instructions included in the mailer, and destroy your old card once the new one is activated.

Q: Will my current card stop working?
A: Your Mastercard will stop working 30 days after you receive your new debit card in the mail.

Q: Can I still access my account at the ATM?
A: Yes. You will be able to use your debit card at the ATM.

Q: What will happen with automatic, card-on-file and recurring bill payments on my card?
A: Once you receive your new card, you’ll need to update your new account number, expiration date, and security code to merchants who regularly bill this account. This may include cable and internet providers, streaming services, insurance companies, food delivery services, utilities, subscription services, as well as online merchants where you shop regularly.

Q: Will digital wallet services be affected?
A: Yes. You’ll need to update your digital wallet with your new card information. This includes Apple Pay, Google Pay, and any other wallets or payment apps where your old card is stored.

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Your New Visa Card Is Arriving. Let’s Get You Ready.

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